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| Customer Service If you experienced a problem using our online ordering system, please fill out the information below. The more details you are able to supply, the more likely it is we will be able to determine the cause of the problem you are having. If you have questions about products or about an order you placed, please use this form. What step in the ordering process are you having trouble with?Adding items to your shopping cart Giving us your shipping or personal information Giving us your credit card information Getting an order confirmation Getting your credit card to be approved ------------------------------------------------------------- Did you get an error number or message? If so, what was it?
------------------------------------------------------------- What kind of computer are you using? PC (Windows) Macintosh Unix ------------------------------------------------------------- What
browser are you using? America Online Version Internet Explorer Version Netscape Navigator Version Firefox Version Web TV Version ------------------------------------------------------------- Do you dial up your internet connection with a modem or are you on a LAN (local area network)? Modem Network Who is your internet provider (Earthlink. MSN, America Online, etc)? Provider: ------------------------------------------------------------- Do you go to our website by way of a Bookmark or Favorites link in your browser? Yes No ------------------------------------------------------------- Did you have this problem the first time you tried to order or did you add items to your cart and then come back later to place the order? Problem happened first time through I came back to a previous shopping cart ------------------------------------------------------------- Date and time that you had this problem?
------------------------------------------------------------- Please tell us any other details of your order that gave you problems:
Tell us how to get in touch with you:
Thanks for your help. We appreciate it. |