Collection and Use. Soap Expressions/Country Lane Candle
Supplies is the sole owner of the information collected on this
site (www.soapexpressions.com). We
share, or rent this information to others in ways different
from what is disclosed in this statement. Soap Expressions/Country
Lane Candle Supplies collects
information from our users at several different points on
order to use certain features of this website, a user must first
complete the registration form. During registration a user is
required to give their contact information (such as name and
email address). This information is used to contact the user
about the services on our site for which they have expressed
interest. It is optional for the user to provide demographic
information (such as income level and gender), but encouraged
so we can provide a more personalized experience on our site.
request information from the user on our order form. Here a user
must provide contact information (like name and shipping address)
and financial information (like credit card number, expiration
date). This information is used for billing purposes and to fill
customer's orders. If we have trouble processing an order, this
contact information is used to get in touch with the user.
cookie is a piece of data stored on the user's hard drive containing
information about the user. Usage of a cookie is in no way linked
to any personally identifiable information while on our site.
Once the user closes their browser, most cookies simply terminates.
For instance, by setting a cookie on our site, the user would
not have to log in a password more than once, thereby saving
time while on our site. If a user rejects the cookie, they may
still use our site. The only drawback to this is that the user
will be limited in some areas of our site. Cookies can also enable
us to track and target the interests of our users to enhance
the experience on our site.
Files. We use IP addresses to analyze trends, administer
the site, track user's movement, and gather broad demographic
information for aggregate use. IP addresses are not linked
to personally identifiable information.
will share aggregated demographic information with our partners
and advertisers. This is not linked to any personal information
that can identify any individual person. We use an outside shipping
company to ship orders, and a credit card processing company
to bill users for goods ordered on our site. These companies
do not retain, share, store or use personally identifiable information
for any secondary purposes. We may, in some cases, partner with
another party to provide specific services. When the user signs
up for these services, we will share names, or other contact
information that is necessary for the third party to provide
these services. These parties are not allowed to use personally
identifiable information except for the purpose of providing
web site contains links to other sites. Please be aware that
Soap Expressions/Country Lane Candle Supplies is not responsible for the privacy practices of such
other sites. We encourage our users to be aware when they leave
our site and to read the privacy statements of each and every
web site that collects personally identifiable information. This
privacy statement applies solely to information collected by
this web site.
a user wishes to subscribe to one of our newsletters, we ask
for contact information such as name and email address.
Surveys & Contests. From
time-to-time our site requests information from users via surveys
or contests. Participation in these surveys or contests is completely
voluntary and the user therefore has a choice whether or not
to disclose this information. Information requested may include
contact information (such as name and shipping address), and
demographic information (such as zip code, age level). Contact
information will be used to notify the winners and award prizes.
Survey information will be used for purposes of monitoring or
improving the use and satisfaction of this site.
website takes every precaution to protect our users' information.
When users submit sensitive information via the website, your
information is protected both online and off-line.
our registration/order form asks users to enter sensitive information
(such as credit card number), that information is encrypted and
is protected with the best encryption software in the industry--SSL.
While on a secure page, such as our order form, the lock icon
on the bottom of Web browsers such as Netscape Navigator and
Microsoft Internet Explorer becomes locked, as opposed to un-locked,
or open, when you are just 'surfing'.
we use SSL encryption to protect sensitive information online,
we also do everything in our power to protect user-information
off-line. All of our users' information, not just the sensitive
information mentioned above, is restricted in our offices. Only
employees who need the information to perform a specific job
(for example, our billing clerk or a customer service representative)
are granted access to personally identifiable information. Furthermore,
ALL employees are kept up-to-date on our security and privacy
practices. At various times throughout the year, as well as any
time new policies are added, our employees are notified and/or
reminded about the importance we place on privacy, and what they
can do to ensure our customers' information is protected. Finally,
the servers that we store personally identifiable information
on are kept in a secure environment, in a locked room.
you have any questions about the security at our website, you
can send an email to email@example.com.
of Information. In order for this website to enhance its
ability to tailor the site to an individual's preference, we
may choose to combine information about the purchasing habits
of users with similar information from other companies to create
a personalized user profile.
Offers. We send all customers a thank you email to confirm
their orders. Established customers will occasionally receive
information on products, services, special deals, and a newsletter.
Out of respect for the privacy of our users we present the
option to not receive these types of communications. Please
see "Choice and Opt-Out" below.
and Service Updates. We also send the user site and service
announcement updates. Members are not able to un-subscribe
from service announcements, which contain important information
about the service. We communicate with the user to provide
requested services and in regards to issues relating to their
account via email or phone.
Personal Information. If a user's personally identifiable
information changes (such as your zip code), or if a user no
longer desires our service, we will endeavor to provide a way
to correct, update or remove that user's personal data provided
to us. This can usually be done by emailing our Customer Service
users are given the opportunity to 'opt-out' of having their
information used for purposes not directly related to our site
at the point where we ask for the information. For example, our
order form has an 'opt-out' mechanism so users who buy a product
from us, but don't want any marketing material, can keep their
email address off of our lists. Users who no longer wish to receive
our newsletter or promotional materials from our partners may
opt-out of receiving these communications by following the directions
supplied in each mailing. Users of our site are always notified
when their information is being collected by any outside parties.
We do this so our users can make an informed choice as to whether
they should proceed with services that require an outside party,
we will post those changes on our site so our users are always
aware of what information we collect, how we use it, and under
circumstances, if any, we disclose it. If at any point we decide
to use personally identifiable information in a manner different
from that stated at the time it was collected, we will notify
users by way of an email. Users will have a choice as to whether
or not we use their information in this different manner. We
under which the information was collected.