View Cart  |  Check Out  |  My Account
PRODUCT SEARCH 
HOME PRODUCTS CANDLE CRAFTS CUSTOMER SERVICE FOR RETAILERS

candle kits
candle supplies
soap supplies
soap bases
bath & body supplies

FAQ
idea contest
links
about us
ask a question


EMAIL NEWSLETTER

 
Customer Service
If you experienced a problem using our online ordering system, please fill out the information below. The more details you are able to supply, the more likely it is we will be able to determine the cause of the problem you are having.

If you have questions about products or about an order you placed, please use this form.

What step in the ordering process are you having trouble with?

Adding items to your shopping cart

Giving us your shipping or personal information

Giving us your credit card information

Getting an order confirmation

Getting your credit card to be approved

-------------------------------------------------------------

Did you get an error number or message? If so, what was it?

-------------------------------------------------------------

What kind of computer are you using?

PC (Windows)

Macintosh

Unix

-------------------------------------------------------------

What browser are you using?
(you can find the version in the Help menu under About...)

America Online Version

Internet Explorer  Version

Netscape Navigator Version

Firefox Version

Web TV Version

-------------------------------------------------------------

Do you dial up your internet connection with a modem or are you on a LAN (local area network)?

Modem

Network

Who is your internet provider (Earthlink. MSN, America Online, etc)?

Provider:

-------------------------------------------------------------

Do you go to our website by way of a Bookmark or Favorites link in your browser?

Yes

No

-------------------------------------------------------------

Did you have this problem the first time you tried to order or did you add items to your cart and then come back later to place the order?

Problem happened first time through

I came back to a previous shopping cart

-------------------------------------------------------------

Date and time that you had this problem?

-------------------------------------------------------------

Please tell us any other details of your order that gave you problems:

 

Tell us how to get in touch with you:

Name 
E-mail 
Tel 

Thanks for your help. We appreciate it.

   

Web Site by MoJo Active

© Soap Expressions
© Country Lane Candle Supplies
3765 Old Easton Road • Doylestown, PA 18901
800-368-3352 • 215-230-3601 • 215-230-3606 (fax)

privacy statement